Effective date: 07 September 2026
Data controller: MyDish Logistics Ltd (RC 1785427), Apologetics Center, Opposite T.C.N.N Secondary School, Guratop, off Bukuru, Jos, Plateau State, Nigeria.
Contact: Support@mydishlogistics.com · WhatsApp 09061375621
1. Who we are
MyDish Logistics ("MDL", "we", "us") operates a delivery marketplace connecting customers, vendors (kitchens/businesses) and riders in Jos and surrounding areas of Plateau State, Nigeria. This policy explains what personal data we collect, why, how we handle it, and your rights under the Nigeria Data Protection Act 2023 (NDPA).
2. Data we collect
From customers: phone number (for sign-in and order contact); delivery address and location coordinates you provide or share for delivery; order details; recipient details you enter when sending an order as a gift.
From vendors: business identity and contact details; menu/catalogue information; bank account details for settlement (processed via our payment processor).
From riders: name and contact details; vehicle information; identity/KYC verification documents; bank account details for payouts; and — only with your explicit consent and only during an active delivery — location data (GPS) to support delivery.
Automatically: basic device and app-interaction data needed to operate the service and keep it secure.
3. Why we use it (lawful basis, NDPA)
- To provide the service — take, dispatch, deliver and track orders (performance of a contract / legitimate interest in operating the service).
- To process payments and settlements (contract).
- To verify riders and keep the platform safe (legitimate interest; legal obligation where applicable).
- Rider delivery-location data — only on explicit consent, only during an active delivery leg; a rider who does not consent delivers normally and contributes no location trace.
- To communicate with you about orders and support.
4. Third-party services we share data with
To run the service we use trusted third parties, and only share what each needs:
- Paystack — to process payments and settlements (payment and bank details).
- Google Maps / mapping services — for geocoding, distance and delivery routing (addresses/coordinates).
- Africa's Talking / SMS provider — to send one-time codes and notifications (phone number). Africa's Talking (SMS).
- Twilio (WhatsApp messaging); and Supabase and Vercel as infrastructure/hosting processors that store and serve data on our behalf under data-processing terms. We do not sell your personal data.
5. How we protect and separate data
We apply security measures including encryption in transit, access controls, and role-based restrictions. Operational data (used to run your orders) is kept separate from any aggregated, anonymised analytics; our analytics layer is designed so it cannot re-identify an individual customer or order (coordinates are generalised, addresses are hashed, and low-count data is suppressed).
6. How long we keep it
We keep personal data only as long as needed for the purposes above and as required by law. Delivery location traces used for service quality are kept for a limited period and then deleted or irreversibly anonymised. Delivery location data (GPS pings) is retained for up to 90 days and then deleted or irreversibly anonymised. Other operational records are generally retained for up to 24 months, and financial records for as long as required by law.
7. Your rights (NDPA)
You have the right to access the personal data we hold about you, to correct it, and to request its deletion. Customers, riders and vendors can view and manage their own records in the app/portal, and you can delete your account from within the app. To exercise any right, contact us at Support@mydishlogistics.com.
8. Children
The service is not directed to children under 18. The Service is intended for users aged 18 and over.
9. Changes
We may update this policy; material changes will be notified in-app or on our website, and the effective date above will change.
10. Contact
Support@mydishlogistics.com · WhatsApp 09061375621 · MyDish Logistics Ltd, Jos, Plateau State, Nigeria.